On the Pulse Heart, users can hold down the button and reach 1 of 4 device modes. When a user reaches a desired mode, they should release the button at the specified colors:
Purple (Hold down button 1-3 seconds)
This reboots your device
Yellow (Hold down button 3-6 seconds)
Performs a device update
White (Hold down button 6-9 seconds)
Puts device into provisioning mode
Heart should begin to blink white which indicates the device is ready to be provisioned
These are options that can be used for troubleshooting purposes. Users should only use Option 3, to put the device in provisioning mode and connect their device to Wi-Fi using the app as described in: